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Business Manager

Company: Clarins
Job Location: Chestnut Hill MA
Job Type: Full Time

Clarins, a leading worldwide European skincare and luxury fragrance company, has always been based on the notion of knowing how to listen to our customers and create the most amazing journey with them in mind. When joining Groupe Clarins, you not only grow professionally, you grow as an individual.

As part of the Clarins family committed to responsible development, you will help create unforgettable brand experiences for our prestige skin care, make-up and fragrance divisions. Clarins Fragrance Groupe is offering an exciting opportunity for a Business Manager, who will be responsible for the overall in-store performance and daily operations with the emphasis on management, motivation and the development of the business and the retail team. This position is located in Bloomingdales Chestnut Hill, MA.

Responsibilities include, but are not limited to:

  • Lead through empowerment and teach by example
  • Motivate counter staff to meet daily sales goals and review specific goals for focus products
  • Communicate upcoming in-store events and promotions with all counter staff; Maintain a Daily
  • Communication Log – keep everyone informed of prior events and daily priorities; Assign individual counter maintenance duties
  • Uncover Networking/Outsourcing opportunities
  • Hold regular weekly, bi-monthly, or monthly Counter Meetings to present and discuss counter issues and objectives
  • Hire, develop and retain top talent for the Counter. Consistently assess and provide ongoing performance feedback to all levels of Counter team; Conduct 90 Day and Annual Performance Reviews, Recognized performance issues in a timely manner and partner with Account Executive to develop corrective action plans for resolution


  • Ensure that all counter staff adheres to their permanent schedules; Confirm all hours worked by counter staff and freelancers DAILY to Account Executive
  • Produce the monthly schedules, due on the 15th of every month. These schedules should be complete with all counter staff. The Account Executive will review and confirm all schedules. Establish a break/lunch schedule daily (regardless if you’re scheduled on). Any un-communicated changes may result in a written warning.

Sales Goals

  • Business Manager will be given monthly goals and is expected to tally their daily sales on a Daily Business Record (DBR). (No commission will be paid without a completed DBR and audited sales.)
  • Determine counter goals and calculate goals for each counter staff – by month, week and day. This is due to the Account Executive one week prior to the beginning of the month
  • Review Daily Business Record – ensure goals are posted daily and visible
  • Report all daily audited retail sales every morning to the Account Executive
  • Monitor counter staff productivity weekly. Schedule a meeting with them at the end of the month to discuss any concerns. If necessary, the AE will assist in a formal written warning
  • Plan events to promote sell-thru. Touch base with the Store Management (ie. ASM/DM) to plan upcoming events and review any new marketing and merchandising information
  • Communicate event request, stock concerns and needs with the Account Executive


  • Partner with the Operations Manager to ensure adequate stock levels; verify all purchase orders on all levels. Any concerns, immediately notify Account Executive


  • Ensure counter, cases and outposts are merchandised according to Clarins Fragrance Groupe


  • Minimum high school education or equivalent. Bachelor’s degree preferred
  • At least 5 years of management experience in the luxury retail environment
  • Strong analytical, prioritizing, interpersonal, problem-solving and planning skills
  • Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends
  • Proficiency in Microsoft Office (Word, Excel)
  • Excellent verbal and written communication skills

Equal Opportunity Employer

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